Shipping & Delivery

We ship to every serviceable pincode in India through our courier partners. We do not ship outside India at the moment. For bulk or corporate orders to multiple addresses, please get in touch and we will arrange it.

• Orders with a subtotal of ₹4,000 or more ship free.
• Orders below ₹4,000 carry a flat delivery charge of ₹99.
• The shipping charge is shown in your order summary before you pay. There are no hidden fees, and all prices include GST.

Orders are processed within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays. Ceramic and glass pieces are individually wrapped and packed in protective cartons, which is why some orders take a little longer to leave us than a standard parcel would.

Once your order is dispatched you will receive an email with the status update. Tracking details are shared by email or WhatsApp on request, and you can follow your order from My Account if you checked out while signed in.

Most orders arrive within 5–7 business daysof dispatch. Metro cities are usually at the faster end of that range; remote pincodes, the North-East and Jammu & Kashmir may take a few days longer. Festive seasons, weather disruptions and courier delays can extend delivery times beyond our control. If your order has not arrived within 10 business days of dispatch, write to us and we will chase it for you.

• Please check the outer packaging at the time of delivery. If the carton is visibly crushed or tampered with, you may refuse the delivery and let us know the same day.
• If an item arrives damaged, photograph the packaging and the piece and email us within 48 hours of delivery. We will replace it or refund it under our Returns & Refunds Policy.
• Our courier partner will attempt delivery up to three times. If the parcel is returned to us as undeliverable, we will contact you to re-ship it; a second delivery charge may apply if the address provided was incomplete or incorrect.

You can change your delivery address by emailing us with your order number, as long as the order has not yet been dispatched. Once an order is with the courier we are unable to redirect it.