Returns, Exchanges & Refunds

You can cancel an order within 24 hours of placing it, as long as it has not been dispatched. Signed-in customers can cancel from My Account; otherwise email us with your order number. Once an order has shipped it can no longer be cancelled, but you may return it after delivery under the terms below.

A cancelled order is refunded in full, including any shipping charge paid.

You may request a return or exchange within 10 days of delivery if:

• the item arrived damaged or broken in transit,
• the item has a manufacturing defect,
• you received the wrong item, size or set, or
• the item is materially different from what was shown on the product page.

For damage in transit, please email photographs of the piece and the packaging within 48 hours of delivery so we can raise it with the courier.

Our pieces are chosen for their natural materials, so small variations in glaze, grain, colour and finish are part of their character rather than defects. Returns for a change of mind are accepted on a case-by-case basis; where approved, the item must be unused, in its original packaging, and the return shipping charge is borne by the customer.

• Items that have been used, washed or installed.
• Candles, diffusers and other home fragrances once the seal has been opened, for hygiene reasons.
• Items on clearance or marked as final sale on the product page.
• Personalised or made-to-order pieces, including corporate gifting with custom packaging.

• Sign in to My Account, open the order and choose Return or Exchange, or email info@grihatattva.com with your order number and photographs.
• We will reply within 24 hours with pickup details. Pickups for damaged, defective or incorrect items are free; for approved change-of-mind returns we will share a return address.
• Please pack the item in its original packaging with all inserts. Fragile items should be wrapped as they arrived.
• Once the item reaches us and passes a quality check (usually within 2–3 business days of pickup), we process your exchange or refund.

Refunds are issued to the original payment method through Razorpay, our payment partner, using its standard refund process. Once we initiate a refund it reaches your account within 5–7 business days. There is no charge for a refund.

• Cancelled orders and items returned as damaged, defective or incorrect are refunded in full, including shipping.
• For approved change-of-mind returns, the original shipping charge (if any) is not refunded.
• If you used a coupon, the refund reflects the amount you actually paid.
• Where an exchange item costs more or less than the original, we will collect or refund the difference before dispatch.

You will receive an email when your refund is initiated. If it has not arrived within 7 business days, write to us with your order number and we will share the Razorpay refund reference for your bank.